FAQ

We work directly with customers and use OSS, existing SaaS, and generative AI to reduce unnecessary work. We do not assume expensive configurations by default and propose systems that are sufficient for the requirement.

Cloud usage fees, domain fees, and external service fees are charged separately. Prices shown exclude tax, and final estimates vary depending on scope.

It includes server monitoring, minor incident response, domain and DNS management, email account management, SSL certificate management, backup checks, and up to two hours per month for inquiries, consultation, or minor fixes.

Additional work is generally charged from JPY 7,000 per hour. For larger changes or new development, we confirm the scope and approximate cost in advance.

The IT management service and CTO advisory / DX consultation are generally annual contracts. IT management service fees are generally prepaid annually, though the arrangement can be discussed depending on scope.

Yes. However, major cloud platforms can become expensive due to usage-based billing. We compare them with affordable cloud or VPS options based on requirements.

Yes. We can handle a website alone, or combine it with domain, email, server, and SSL setup.

Yes. We handle small consultations such as DNS, custom-domain email, SSL, and migration from existing services.

Yes. We review the current server, CMS, domain, and email setup and consider a migration plan that minimizes downtime.

Depending on the scope, yes. If an existing SaaS is sufficient, we propose a cost-effective option rather than full-scratch development.

Examples include internal portals, reservation management, customer management, inquiry management, simple admin screens, and web-based replacement for Excel workflows.

We check the managed scope, perform minor recovery, and isolate causes. For major external-service outages that cannot be resolved by us alone, we help organize the situation and consider alternatives.

Late-night support is not included in monthly management. We respond to emergencies where possible, but response time is not guaranteed.

We configure and check backups as needed. In low-cost configurations, cost is prioritized, so recovery objectives and retention periods are confirmed in advance.

Content files and GitOps / IaC configuration information can be provided. Proprietary source code used internally for build automation is not included.

We do not input customer confidential information or personal information into external AI services without permission.

We handle it only within the necessary scope. When using AI, we assume services, contracts, or settings that clearly state input data is not used for training.

Depending on requirements, we handle SSL, basic server settings, access control, backups, and form spam prevention. Advanced audits and continuous monitoring are quoted separately.

You can consult about system introduction, AI usage, UI / UX, cloud architecture, vendor selection, estimate review, and DX direction.

Yes. We review assumptions, excess or missing scope, cost effectiveness, and alternatives from a third-party perspective.

Yes. We mainly work remotely and support design, development, reviews, cloud setup, and technical consultation.

Short business trips, such as one-day visits within Japan, may be possible. Travel expenses are paid by the customer.